James, S.
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8Your Complete Guide To The IT Help DeskYour Blueprint To Service Success, Mastering User Support & Troubleshooting Like A GeniusAre You Ready To Learn All About Working An IT Help Desk? If So You've Come To The Right Place...Here's A Preview Of What This Book Contains...
- An Explanation Of What The IT Help Desk Actually Is
- How To Improve Communication Skills Like A Pro
- Handling Difficult Calls & Situations The Right Way (Must Read!)
- Best Words & Best Practices For The IT Help Desk
- The Six Step Problem Solving Model You NEED To Implement
- Computer Troubleshooting From The Very Basics
- No Video? Here's What To Do...
- Troubleshooting No POST No Boot Issues
- How To Troubleshoot A Freezing Computer Correctly
- The Downlow On Disk Errors
- Keyboard And Mouse Issues
- Your Customer Support Tools
- And Much, Much More!
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