1Organizations exist to succeed, however that may be defi ned. And they achieve what they need to achieve through the energy, creativity and commitment of those who come to work with them and what they achieve together.

THINGS HAPPEN AND THINGS HAPPEN AT WORK. SOME GOOD, SOME NOT SO.

When Things Happen at Work is about those things. When something happens that requires further inquiry, it may lead to the initiation of a formal investigation. The context, people, circumstances, and results of this investigation are all pieces of a puzzle of sorts, and only when you have assembled all the pieces and organized them in the right order do you see the complete picture. It's not until that happens that you can make a reasoned, informed decision.

A practical balance between theory and practice, When Things Happen at Work is a comprehensive resource on key employment matters. A mix of personal experience, pragmatism, and theory make this an invaluable primer for managers, human resource practitioners, and those investigating matters at work.

Beginning with a focus on employment preliminaries, including the nature of work and how organizations really function, a solid foundation is set for the next sections. To complete this resource employment theories and practices relevant to HR practitioners, managers, and leaders are examined - including those central to addressing workplace conflict (nature, origin, and approaches), the investigation and management of workplace incidents (processes, practices, and frameworks), disputes and the collective agreement for unionized workplaces, and workplace interactions with purpose (skills, techniques, and considerations). When Things Happen at Work concludes with a challenge: let's figure out how to make wise choices....